IT Managed Services

A blog for understanding best practices in technology

Selecting an IT Service Provider with Its Own Data Centers

A common need businesses may be trying to fulfill when seeking IT services is managed hosting. Forward-thinking businesses are realizing they can keep expenses in check while strengthening security by using a shared data center infrastructure. A company that requires the use of a data center understands the cost benefits and security advantages of this service over building and maintaining a company’s own data center to house servers, storage, and networking equipment. With managed hosting, businesses get a reliable, secure environment for critical business systems with maximum uptime and reduced operational exposure. At the same time, expenses are controlled by sharing the costs of space, power, and connectivity with other firms.
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The Evolution of a Managed Service Provider

Many IT service providers that started out in the break/fix model have simply slapped on the MSP (managed service provider) label as a way to upsell their services. Similarly, as cybersecurity has become a hot topic and data breaches are in the news every day, many MSPs have started to bill themselves as an MSSP (managed security service provider). What are the differences in these categories?
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How to Protect Against Phishing Attacks

"Nation State Level Attacks" or "Zero Days" grab people’s attention (the hook), but if you are truly concerned about security (the line), your concerns should be more about the protection of logon credentials (the sinker). Compromised logon credentials are the number one method used by attackers to gain access into systems they should not be in.
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A Breakthrough in Hospitality Managed Services

Last week, Corserva announced the release of 'Corserva Sphere,' the first integrated hospitality managed services model that provides hoteliers and property owners with the latest technology at a fixed monthly cost. The solution covers the complete lifecycle of delivering technology to the hospitality industry from design to implementation, including ongoing support. Corserva monitors its clients’ systems 24x7x365 from Corserva’s network operations centers to proactively identify and remediate issues.
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Corserva Installs New 911 Video Wall System for Orlando Police

Corserva has completed installation of a new 911 video wall system for the Orlando Police Department Communications Division. The new video wall fosters situational awareness and enables 911 operators to easily collaborate during an event. With this system, operational information can be shared from weather reports, news channels, video surveillance, maps, dispatch systems, and a host of other feeds. Operators can leverage real-time digital mapping to view the locations of 911 calls, traffic incidents, and emergency responders on a live map of the city.
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What Can You Expect When Engaging with an MSP?

The successful management of your IT infrastructure requires a highly skilled technical staff, monitoring your systems 24x7, using the latest remote infrastructure monitoring technology. You need experts in servers, virtualization, storage, networking, desktops, cybersecurity, disaster recovery, and other technologies. For most companies, maintaining the diverse skill sets and 24x7 coverage for IT systems is not affordable. Instead, to remain competitive and continue to grow their business, companies use managed IT services and pay only for the services they need, when they need them.
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The Biggest Cybersecurity Trends Impacting Business Owners

From discussions with new customers over the past 30+ years, we know that confusion over IT needs and uncertainty regarding IT requirements often lead to an inability to take action. With too many options and no clear direction, business owners can feel trapped by indecision. Business growth for these businesses is then hindered as they are operating in a sub-optimized state. Worse, in many cases, the business is left open to disaster recovery and cybersecurity issues that could jeopardize its survival.
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10 Questions to Ask Before Selecting an MSP

Selecting a managed service provider (MSP) is an important decision. The right choice will enable you to maximize your investment in IT and accomplish your business goals. The wrong choice can make you rue the day you selected your MSP. Partnering with an MSP is typically a long term relationship so it is critical that you perform due diligence before making this decision.
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Why “Between” is the Most Important Word in Cybersecurity

In our cybersecurity practice we are constantly evaluating new technologies. And there are some exceptional products coming into the market. There are technologies to intercept, identify, analyze, isolate, execute, observe, model, correlate, and many other necessary analyses. But as sophisticated as all of these products have become, it seems to me that it all comes down to “between.”
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PCNet Changes Name to Corserva

As of January 1, 2017, PCNet, Inc., is now Corserva, Inc. The name change reflects the company’s broader managed services offerings and its expertise in delivering advanced technology solutions to its clients.
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