October 3, 2017 // 10:42 AM
If you are considering using a managed service provider (MSP), you may have run across service level agreements (SLA) and wondered what is the purpose of these documents and if you really need one. When evaluating different IT providers, some may offer SLAs and some may not, and you could be wondering if an SLA is beneficial to you or is something on which you should insist. In a word... YES!