Corserva offers managed IT services in Connecticut to local small and medium businesses.
For most companies, maintaining diverse skill sets and 24x7 coverage for IT systems is not affordable. Instead, to keep the business operating profitably and focusing on business growth, companies use a managed service provider (MSP) for day-to-day technology needs.
Corserva’s managed IT services include:
Corserva offers three packages of managed IT services: Proactive Essentials, Proactive Advanced, and Proactive Elite.
For as long as there's been technology in the workplace, there has been a need to support that technology. As certain as death and taxes, things will eventually break.
In the early days of business technology, IT service providers emerged as a solution to solve the problem of what you do when something stops working. Businesses could call their IT firm for network support or to fix whatever was broken and pay them for their services. This traditional break/fix model was a reactive type of service. You called them when you needed work done, and they charged a one-time fee.
Later, managed services and managed service providers (MSP) came about as technology became more complex and integrated into every aspect of a company's processes. Today, it is difficult to imagine performing most job duties without access to email, internet, and other systems.
Technologies such as cloud services, Big Data, and IoT have provided great opportunities for companies to innovate but have also exposed new risks to a company’s IT infrastructure.
Managed IT services offer a high-quality, proactive approach to technology support versus a reactive approach.
Your company’s technology is taken care of for a fixed monthly cost, and your employees can focus on growing the business.
When you become a Corserva client, we hold quarterly meetings with you to facilitate long-term technology planning.
Outside of day-to-day issues, this gives us a chance to strategize with you on future technology changes that will need to be made to support your company goals. Quarterly Business Reviews (QBR) enable you to plan, prioritize, and budget for future IT needs.
Your QBR includes quantifiable data demonstrating exactly what you are getting from your investment in IT. During the QBR, we identify any exposures and risks you have and offer options for dealing with them.
Our QBR process will demonstrate to you the increase in uptime we deliver and how we have enabled you to avoid cyber security breaches in on-prem and cloud environments.
Corserva’s service delivery model is built on ITIL best practices to align IT services with the needs of the business.
By using ITIL-based processes, Corserva enables you to maximize the value you get from your investment in technology.
Once you become a Corserva managed services client, we focus on advancing your IT Service Management Maturity level.
A managed services service level agreement (SLA) is a comprehensive document that clearly defines the responsibilities of the MSP, metrics as to what constitutes meeting the SLA standards, and what penalties are in place if the MSP misses a provision of the SLA.
An SLA for managed services is the guarantee you have from the MSP, clearly describing the obligations of the MSP.
At Corserva, we measure our success in precise terms, including SLAs for each service.
Corserva services clients throughout Connecticut from our Trumbull, Connecticut location, including Bridgeport, Danbury, Fairfield, Westport, Shelton, Norwalk, Stratford, and all of Fairfield county.
Our Orlando, Florida data center serves as a backup to our Trumbull, CT data center to ensure that our clients remain up and running in the event of a disaster.
In addition to managed IT support, Corserva provides IT consulting services, IT contract staffing, and professional services for technology projects.