How to Successfully Integrate Apple in the Enterprise

Corserva blog

When you enable your employees to choose the devices they can use in their jobs, they become more productive and can be inspired to do their best possible work. Following the guidelines outlined here will enable you to make the transition to a hybrid Mac/PC environment as seamless as possible and deliver a great experience for employees.

As reported in a 2016 Employee Choice Program Survey from Jamf, when given the choice, 3 out of 4 employees would choose Apple for use at work.

Apple in the enterprise

One way that many companies have been able to meet employees' needs for device choice is through a Bring Your Own Device (BYOD) program. But this can create excess burdens for IT staff — managing a huge assortment of hardware, software, and multiple versions.

Apple in the enterpriseA better alternative is a corporate-provisioned employee choice program where your employees can select the tools they can use at work, including Apple Macs and mobile devices.

A PwC survey reported that 79% of millennials believe that having access to their preferred technology at work makes them more effective in their job.

 

Best Practices When Implementing an Employee Choice Program

Speak with Mac users to understand their experience.

Provision a customized web portal your employees will be able to use for initial selection and future upgrades.

Determine who will be eligible and what the frequency of upgrades will be. 

 

As an Apple Authorized Service Provider (AASP), Corserva can work with you to ensure the success of your Employee Choice Program. We can procure and configure Apple products to work in your corporate environment, and we can build a custom web portal your employees can use to select products.

 

Promote the Apple Options

Once you are ready to announce the availability of Apple devices to your employees, leverage your internal resources, such as inter-office emails, chat channels, newsletters, and intranet websites.

Apple in the enterprise

In addition to describing the devices available, include information about macOS and iOS features that will be most beneficial to your employees.

 

Make Demo Devices Available

You can set up a demo area so that employees can try different Apple devices before making their selection. Consider leveraging the services of your AASP to staff a demo area and be available to employees for questions and to facilitate testing.

 

Create Product Kits

In the same way you have probably developed standard product kits for your Windows users, you should do the same for your Apple users. Identify the right combination of Macs, iPads, iPhones, and peripheral devices that will meet the needs of the different departments throughout the company.

To streamline processes, you can also make parts available individually, plus have a set of standard bundles which will support most of your employees.

For even greater efficiency, you can create a web portal where staff can select their Apple devices from a list of options that have been customized for your environment.

web-portal-blur

 

Consider Upgrades

Notify employees as upgrades become available. Let them know about any eligibility requirements.

Employees can select upgrades via the same web portal where they originally selected their Apple devices.

 

Determine How to Handle End User Support

If the knowledge base of your internal IT staff is primarily Windows-based, it can be daunting trying to bring in Apple devices. Corserva has the experience to drive success in your organization when introducing Apple options into your corporate environment. We can provide Apple enterprise support and give you a method of offering device choice to employees without disrupting business operations.

Corserva provides 24x7x365 technical support for end users from our US based network operations centers. When you outsource help desk services to Corserva, you enable internal IT staff to focus on major business initiatives.

In a hybrid Mac/PC enterprise environment, Corserva can support your Windows users in addition to Apple users with a simplified plan for help desk services of all employee devices.

 

Partner with Corserva for Employee Choice

Corserva is an Apple Authorized Reseller and Apple Authorized Service Provider, qualified by Apple to sell and service Apple products. Our experts have certification in ACSP, ACMT, ACiT, Jamf 400, and more. As a Jamf managed service provider, our services include configuration of Jamf Pro, Jamf Connect, and Apple Business Manager for optimal efficiency in your environment and zero touch deployments.

When you partner with Corserva to deploy Apple in the enterprise, you gain these advantages:

  • Devices configured to work in your environment on day one
  • Custom web portals for employee selection
  • Advanced exchange and depot repair
  • Warranty management and post-warranty support
  • Asset tracking and secure end-of-life disposal

Contact Corserva to learn more about our Apple services.

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Post Date: May 5, 2021 // 3:37 PM

Topic category:

Apple Services

Author:

Kyle Miller, ACSP, ACMT, ACiT, Jamf Certified Expert

Kyle is an Apple Certified Professional with certifications including ACSP (Apple Certified Support Professional), ACMT (Apple Certified Macintosh Technician), ACiT (Apple Certified iOS Technician), among other Apple certs. He is part of an elite group that has attained Jamf 400 Expert status. Kyle began his career as an Apple Genius at Apple before moving into enterprise level support in the corporate landscape.

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